Terms & Conditions

1. About These Terms

These Terms & Conditions explain the terms that apply when you request or use cleaning services provided by BioVera Eco Friendly Cleaning Services ("BioVera", "we", "us", "our").

By requesting or booking our services, you agree to these Terms & Conditions. If you have questions about these terms, please contact us before booking a service.

2. Our Cleaning Services

BioVera Eco Friendly Cleaning Services provides residential and commercial cleaning services within our designated service areas.

The specific services provided will depend on the service selected, the customer's requirements, the property, and the agreed scope of work.

Any services, tasks, areas, or special requests not included in the agreed scope of work may require an additional quote and approval before the work is performed.

3. Quotes and Pricing

Quotes are based on the initial information provided by the customer and the expected scope of work.

A quote may change if the actual condition, size, accessibility, or requirements of the property differ materially from the information provided when the quote was prepared.

Any applicable additional charges will be communicated to the customer prior to performing additional work whenever reasonably possible.

Applicable taxes (GST/PST) will be added to the quoted price where required by law.

4. Booking, Scheduling, and Access

A cleaning appointment is considered scheduled once BioVera confirms the booking.

Appointment times may occasionally change due to scheduling adjustments, travel delays, weather conditions, emergencies, or circumstances beyond our reasonable control. We will make reasonable efforts to communicate any scheduling changes promptly.

Customers are responsible for providing clear access instructions, keys, alarm codes, or entry access at the scheduled appointment time.

5. Customer Responsibilities

Customers are responsible for providing accurate details regarding the property condition and requested scope.

Customers agree to:

• Provide reasonable and safe access to the property at the scheduled time.
• Inform us of relevant access instructions, gate/alarm codes, or restrictions.
• Identify fragile, high-value, sensitive, or delicate items that require special care.
• Secure personal cash, jewelry, confidential documents, and high-value valuables prior to the appointment.
• Inform us of known property hazards, biological hazards, or unsafe conditions.

6. Service Limitations & Pre-Existing Conditions

Cleaning results may vary depending on the condition, age, material, accessibility, and pre-existing wear of a surface or property.

Certain stains, permanent discoloration, heavy buildup, mold, or odors may not be completely removable through standard cleaning methods.

BioVera is not responsible for pre-existing damage, normal wear and tear, loose grout or caulking, improperly installed fixtures, or aging surfaces.

7. Payment Terms & Late Fees

Payment terms will be communicated prior to or at the time of booking. Payment is due upon completion of service, or according to agreed invoice terms for corporate clients.

Unpaid accounts beyond the agreed due date may be subject to interest charges of 2% per month (24% per annum) or the maximum allowed by law, plus any collection or legal costs incurred in recovering unpaid fees.

8. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please notify BioVera as early as possible.

Cancellations or rescheduling requests made within 24–48 hours of a scheduled appointment may be subject to a cancellation fee as detailed in our Cancellation & Refund Policy.

9. Notice Window for Satisfaction & Damage Claims

We strive to deliver exceptional service quality. If you are dissatisfied with any aspect of our service or suspect property damage:

• You must notify BioVera in writing within 24 hours of service completion.
• Please provide details and photo documentation where applicable.
• BioVera must be given reasonable opportunity to inspect and re-clean the disputed area before third-party repairs or re-cleaning services are arranged.

10. Limitation of Liability

To the maximum extent permitted by applicable law, BioVera’s total cumulative liability for any claims, losses, or damages arising out of or related to our services, whether in contract, tort (including negligence), or otherwise, shall be strictly limited to the total amount paid by the customer for the specific service call giving rise to the claim.

In no event shall BioVera be liable for indirect, incidental, special, or consequential damages, or loss of profits.

11. Non-Solicitation of Staff

Customers agree not to directly or indirectly solicit, hire, or engage the services of any employee or independent contractor introduced to them by BioVera during the term of service and for a period of twelve (12) months following the last service date, without prior written consent from BioVera.

12. Health and Safety

We reserve the right to decline or discontinue work where site conditions present a safety or health hazard to our cleaning technicians (including pest infestations, biohazards, uncontained hazardous materials, or hostile environments).

13. Environmental Claims

BioVera Eco Friendly Cleaning Services utilizes environmentally conscious cleaning solutions and practices. Specific environmental claims about products, ingredients, or methods are based on supplier certifications and industry standards.

14. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Revised terms will be posted on our website with an updated "Last Updated" date.