Privacy Policy

1. Information We Collect

BioVera Eco Friendly Cleaning Services collects personal information that you voluntarily provide when you contact us, request a quote, schedule a service, or communicate with us.

This may include:

• Name and contact information (email address, phone number)
• Service location address
• Specific cleaning service requirements and property details
• Information submitted through our website forms
• Communication history and service notes

2. Purpose and Use of Information

In accordance with BC PIPA, we only collect and use personal information necessary to fulfill the following business purposes:

• Responding to inquiries and quote requests
• Scheduling, dispatching, and providing cleaning services
• Processing transactions and invoicing
• Communicating regarding upcoming appointments or customer support
• Improving our service delivery and operational processes
• Meeting applicable legal, tax, and regulatory requirements

3. Consent and Withdrawal of Consent

We collect, use, and disclose your personal information with your consent, which may be express (written or verbal) or implied (such as when you request a service).

You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual obligations and reasonable notice. To withdraw consent, please contact our Privacy Officer.

4. Sharing and Third-Party Service Providers

BioVera Eco Friendly Cleaning Services does not sell, rent, or trade your personal information.

We may share limited personal information with trusted third-party service providers (such as cloud software, booking platforms, or payment processors) strictly as needed to operate our business and deliver services. Some service providers may store or process data outside of British Columbia or Canada, where local laws may permit law enforcement or regulatory authorities to access your data under specific conditions.

We may also disclose personal information where required or permitted by law.

5. Protection and Safeguards

We implement reasonable physical, organizational, and technical security safeguards to protect your personal information against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

6. Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required for legal and business compliance. If personal information is used to make a decision that directly affects you, we will retain it for at least one year following that decision. Once no longer required, personal information is securely destroyed or anonymized.

7. Access and Correction Rights

Under BC PIPA, you have the right to:

• Request access to the personal information we hold about you.
• Inquire about how your personal information has been used or disclosed.
• Request corrections to any factual inaccuracies or incomplete information.

To submit an access or correction request, please email our Privacy Officer. We will respond within 30 business days as required by law.

8. Privacy Inquiries and Complaints

If you have questions, concerns, or a complaint regarding how your personal information is handled, please contact our Privacy Officer. If we are unable to resolve your concern, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC).

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect shifts in operational practices or legal requirements. Updates will be posted on our website with a revised effective date.